Terms of service

Last Updated: April 28, 2026

Welcome to our website. By accessing or using our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree, please discontinue use of our Site.

1. Company Information

This Site is operated by:

Company Name: pick Star International Trading Limited
Registered Address: 148 Electric Road, North Point, Hong Kong

2. Use of the Site

By using our Site, you confirm that you are at least 18 years old or are using the Site with the consent and supervision of a parent or legal guardian. Our products are intended for general household use for pets.

3. Product Information

Our Site specializes in pet products, including but not limited to toys, clothing, accessories, beds, cages, and other related items.

  • Accuracy: We make every effort to display product colors, details, and dimensions accurately. However, variations due to monitor differences or production batches may occur.
  • Safety: Customers are responsible for ensuring that products are suitable for their pet’s size, age, and activity level. We recommend supervision while using certain items such as toys or climbing structures.
  • Usage Instructions: Some products may require assembly or specific handling. Please follow all included instructions. The Company is not liable for accidents or damage caused by improper use.

4. Orders & Payments

By placing an order, you agree that:

  • All information provided is accurate and complete.
  • You are authorized to use the payment method.
  • We reserve the right to refuse, modify, or cancel orders when necessary.

Payment Methods: We accept PayPal, Credit/Debit Cards, and other major payment options available at checkout.

5. Shipping & Delivery

  • Delivery times are estimates only and may vary due to logistics or customs.
  • Packaging: Products are packed to prevent damage during transit.
  • Damage Claim: Customers must inspect the package upon receipt. If any components are damaged during transit, please contact us at maisonkairon@outlook.com within 48 hours with photos of the damage and the shipping label for a replacement.

6. Returns & Exchanges

  • Eligibility: Items must be unused, in original condition, and returned within the timeframe specified in our Return Policy.
  • Packaging: Items must be returned in their original packaging with all internal protective materials.
  • Non-returnable: Customized or personalized products, or items that have been assembled or altered, are not eligible for return.

7. Intellectual Property

All content on this Site—including images, text, logos, and layout—is owned by the Company or authorized licensors. Unauthorized use is strictly prohibited.

8. Privacy

Your privacy is important to us. Any personal data submitted through the Site is governed by our Privacy Policy. By using the Site, you consent to the collection and use of your information as described.

9. Limitation of Liability

To the fullest extent permitted by law, the Company is not liable for:

  • Indirect or incidental damages.
  • Loss of profits or data.
  • Delays caused by logistics or third-party carriers.

Our total liability shall not exceed the amount paid for the order in question.

10. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Any disputes arising from the use of this Site shall be subject to the exclusive jurisdiction of Hong Kong courts.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the Site constitutes acceptance of the revised Terms.

12. Contact Us

If you have questions regarding these Terms, please contact us at:
📩 Email: maisonkairon@outlook.com